German Giraldo
Place of birth: Manizales
Current location: Carrera 13 #41-36 torre 2 ap 319
Phone Number: 3012795441
Email: gdgl28@gmail.com
Place of birth: Manizales
Current location: Carrera 13 #41-36 torre 2 ap 319
Phone Number: 3012795441
Email: gdgl28@gmail.com
08/2013 - Present
Process Leader Integration & Support
Payu, Bogota
My role is to manage and lead the activities of the L2 Technical Support Latam team for the organization, managing an interdisciplinary team in Colombia and Brazil. On the same way develop proactive strategies and methodologies, oriented to customer satisfaction, in accordance with the KPIs of the organization. The above in an environment of continuous improvement.
I am currently in charge of the team responsible for identification and management
of bugs / platform improvements. In this process of analysis and prioritization, we work together with the technology and product teams, in an agile environment to solve problems
08/2011 - 08/2013
Coordinador de Soporte Servicio al Cliente
, Bogota
10/2010 - 08/2011
Ingeniero de Integración y Soporte Técnico
, Bogota
Spanish Native or Bilingual
English Professional Working
Portuguese Elementary
PayU Award June 2018
PayU Award February 2019
Continuous Learning
Team leadership
Project Management
Support Areas Management
Strategic Planning and Adaptability