08/2013 - actualidad
Process Leader Integration & Support
Payu, Bogota
My role is to manage and lead the activities of the L2 Technical Support Latam team for the organization, managing an interdisciplinary team in Colombia and Brazil. On the same way develop proactive strategies and methodologies, oriented to customer satisfaction, in accordance with the KPIs of the organization. The above in an environment of continuous improvement.
I am currently in charge of the team responsible for identification and management
of bugs / platform improvements. In this process of analysis and prioritization, we work together with the technology and product teams, in an agile environment to solve problems
08/2011 - 08/2013
Coordinador de Soporte Servicio al Cliente
Bogota
10/2010 - 08/2011
Ingeniero de Integración y Soporte Técnico
Bogota
Spanish Native or bilingual proficiency
English Professional working proficiency
Portuguese Elementary proficiency
PayU Award February 2019
PayU Award June 2018
Support Areas Management
Continuous Learning
Project Management
Team leadership
Strategic Planning and Adaptability