German Giraldo

Place of birth: Manizales

Current location: Carrera 13 #41-36 torre 2 ap 319

Phone Number: 3012795441

Email: gdgl28@gmail.com

Work Experience

08/2013 - Present

Process Leader Integration & Support

Payu, Bogota

My role is to manage and lead the activities of the L2 Technical Support Latam team for the organization, managing an interdisciplinary team in Colombia and Brazil. On the same way develop proactive strategies and methodologies, oriented to customer satisfaction, in accordance with the KPIs of the organization. The above in an environment of continuous improvement.


I am currently in charge of the team responsible for identification and management

of bugs / platform improvements. In this process of analysis and prioritization, we work together with the technology and product teams, in an agile environment to solve problems

08/2011 - 08/2013

Coordinador de Soporte Servicio al Cliente

, Bogota


10/2010 - 08/2011

Ingeniero de Integración y Soporte Técnico

, Bogota


Skills

91%

Continuous Learning

88%

Team leadership

89%

Project Management

92%

Support Areas Management

87%

Strategic Planning and Adaptability

Languages

English Professional Working

Portuguese Elementary

Spanish Native or Bilingual

Projects

Achievements

PayU Award June 2018

Global recognition offered by the company, due to the special support in the platform migration process of our most important merchant in Colombia

PayU Award February 2019

Global recognition offered by the company, due to the special support in the reconciliation process for one of the top global merchants. That effort was key to keep this client working with us

Education

08/1999 - Present
Ingenieria de Sistemas
Universidad Industrial de Santander

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