My role is to manage and lead the activities of the L2 Technical Support Latam team for the organization, managing an interdisciplinary team in Colombia and Brazil. On the same way develop proactive strategies and methodologies, oriented to customer satisfaction, in accordance with the KPIs of the organization. The above in an environment of continuous improvement.

I am currently in charge of the team responsible for identification and management

of bugs / platform improvements. In this process of analysis and prioritization, we work together with the technology and product teams, in an agile environment to solve problems