Bryanna Williams
Flight Attendant
Email [javascript protected email address]
Current location: : Atlanta, GA
Executive Summary

FAA certified Line Check Flight Attendant with seven years of experience as a Cabin Crew Member. I have demonstrated exceptional Senior FA performance through outstanding knowledge of policies and procedures, excellent interpersonal skills, compliant uniform and image appearance, and exceptional customer service.


My professional objective is to be the FA Supervisor at Delta Airlines, Hartsfield-Jackson Atlanta International Airport. I want to continue contributing to Delta's quality airline service by evaluating FA performance, maintaining employee records and managing each FA on an individual basis. I am the perfect candidate to fulfill this role due to my successful experience as a Line Check FA and Senior FA at Delta's ATL base. I am eager to meet with the Base Manager and other FA Supervisors to manage future changes and improvements at ATL.

Work Experience
07/2011 - Present
Line Check Flight Attendant | / Delta Airlines, Atlanta, GA

Line Check Flight Attendant certified by the FAA to teach and perform all inflight safety, customer service and cabin preparation duties, along with communicating and cooperating with airline management, flight crew, safety and ground personnel. My greatest achievements as a Cabin Crew Member at Delta include:


  • Ensuring 100% high-quality flight safety and security including the facilitation of line checks and observation of flight legs, safeguarding FFA compliance and adherence to Delta policies.
  • Creating a supportive environment, enabling accurate assessment of FA performance/proficiency in resource MGMT and customer service.
  • Collaborating on Delta's FA Open House hiring process design.
  • One of 9/400 chosen FAs to administer the beta group for Delta's "Point the Way" inflight training program - assuring that all Delta FAs have the knowledge, skills, and enthusiasm to fulfill the requirements of the position.
  • Placing 1st in a company-wide customer satisfaction competition.
08/2010 - 05/2011
English Teacher | / CIEE Teach in China, Chongqing, China

Through CIEE Teach in China, I was placed at a university in Chongqing, China as an English instructor. I taught five English courses a week ranging from beginning to advanced levels, working a total of 25 class hours per week. I also administered a volunteer English Conversation Workshop once a week for university staff and students alike. My primary responsibilities and achievements as an English Teacher included:


  • Preparing, instructing, and assessing basic to advanced level English courses using the Oxford American English File and TOEIC Bridge content with a focus on grammar, vocabulary, listening, reading, writing, and speaking skills.
  • Utilizing creative exercises and interactive games to build students' confidence in using English in conversational settings.
  • Collaborating on additional English department projects, i.e.: Translations, TOEIC Bridge interventions, and activities for the annul English Day celebration.
  • Receiving a 95% student approval rating on teacher evaluations.
  • Achieving the highest overall class score on the TOEIC Bridge Test.
01/2007 - 05/2010
Student Tutor | / GSU Learning and Tutoring Center, Atlanta, GA

The GSU Learning and Tutoring Center hires student tutors to manage tutorial tables and to work one-on-one with fellow students. Peer tutors must earn two or more faculty endorsements and complete a training program certified by the College Reading & Learning Association. I worked Monday-Friday for a total of 15 hours per week. My responsibilities included:


  • Educating students, one-on-one, from introductory to composition levels of Mandarin Chinese, focusing on grammar, writing, and speaking skills.
  • Assessing student learning needs in order to enhance instruction.
  • Utilizing effective communication skills to facilitate student learning.
Certificates
  • • FAA Certificate of Demonstrated Proficiency
  • • TEFL Certification (150-hour)
Languages
Language
Proficiency
Mandarin Chinese
Full Professional
English
Native or Bilingual
Skills
First Aid
Safety & Security
Emergency Procedures
Federal Flight Regulations
Flight Procedures
Customer Service
Communication
Education
Dates
Degree Title
08/2006-05/2010
Bachelor of Arts in Speech Communication | Minor in Chinese at Georgia State University Cum Laude (3.7) GPA
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