Olivia Washington

Current location: Baltimore, MD

Phone Number: 410.382.7921

Email: owashington121@gmail.com

Hello and Welcome!

Thanks for stopping by! As you're evaluating so many candidates, I'm sure you're wondering who I am. In a nutshell, I'm a fixer, a dreamer, and a doer. I love nothing more than a well-oiled machine, except maybe rolling up my sleeves to add the oil, taking stock of the situation and devising ways to improve processes. And I connect with various stakeholders to make those improvements happen. With a well-rounded career informed by study and practice in human resources, I enjoy helping others learn and better their work skills and performance. I'm excited to bring my penchant for improvement, along with my brand of fun stick-to-itiveness to a team that is tackling big things in 2020.

I invite you to flip through the pages of my digital resume to learn more about my background. And hey, if you like what you see (or even if you don't) I'd welcome the feedback. Just use the contact form to reach out.


Happy reading!

Work Experience

03/2019 - 12/2019

Inbound Sales Development Representative

Broadly, Inc., Baltimore, MD

Working in a Silicon Valley-based startup, I engaged prospective customers to understand their business goals and assess fit for SaaS product. As the first person to take on this role, I was challenged to increase revenue and productivity to maximize value of marketing sourced leads.

Key Contributions:

  • Exceeded performance targets from the first month in role, grew inbound lead conversion rate by 7% year-over-year.
  • Quickly became proficient with newly implemented software, helped others adopt the software and supported Business System Analyst on routine end-user questions.
  • Proactively solicited feedback from Account Executives and applied findings to improve lead qualification and handoff procedures.
  • Achieved month-over-month increases in demo held rate, attaining a 25% opportunity-to-won rate.
  • Ran online product demonstrations with prospective customers.
  • Tools used: Salesforce (SFDC), SalesLoft, Google Suite, Slack, Zoom, Drift, Balsamiq

01/2018 - 01/2019

Organizational Development Specialist

OneMain Financial, Baltimore, MD

Served as project manager for the organizational development team and supported key elements of the people strategy. Worked closely with the VP of Human Resources and HR Business Partners to execute projects and develop internal communications for various audiences. Tools used: JIRA, Workday HCM, Microsoft Office, Planview (Innotas) Project and Portfolio Management.

Key Contributions:

Organizational Development & Training

  • Administered annual engagement survey reaching 10,000+ employees from planning to launch. Updated leaders on key information, reporting and action planning.
  • Created new training module in partnership with the Learning & Development team. Consulted with HR partners to create effective content and educational materials for various OD initiatives.
  • Maintained employee data using Workday HCM. Wrote and updated Workday software tutorials for and resolved HRIS help desk tickets using JIRA Service Desk, guiding managers to effectively utilize technology tools. 
  • Served as co-chair of company's Diversity and Inclusion Council to drive future direction of council, promote D&I initiatives. Developed presentations to educate CEO and executives on internal state of D&I.

Data Analysis and Business Insights

  • Analyzed raw data for various survey results, identified OKRs and metrics for trend reporting.
  • Helped leaders gain insight to talent and engagement levels by analyzing raw data using Excel and established metrics to track long-term trends.
  • Leveraged straightforward, graphics-driven PowerPoint presentations to deliver findings and recommendations to senior leadership.

Internal Communications

  • Drafted branding-aligned content and executive messages, reaching over 10K employees. Maintained department's content for HCM knowledge library.
  • Successfully reinvigorated readership of company newsletter reaching 150 human resources professionals. Serving as editor, refreshed the format, assigned content, and reviewed submissions before publishing.
  • Ghostwrote corporate messaging on behalf of VP of Human Resources.

06/2015 - 07/2017

Human Resources Representative

Frito-Lay (PepsiCo), Aberdeen, MD

Advocated for 350+ employees in fast-paced food manufacturing and distribution site. Supported HR strategy while balancing competing priorities in several initiatives to drive talent development and employee engagement. 

Key Contributions:

  • Strengthened HR relationship with frontline staff via work floor presence purposeful relationship building, leading to enhanced lines of communication and increased manager productivity.
  • Interpreted and applied employee handbook as appropriate; participated in employee handbook revision taskforce to update and correct conflicting policies.
  • Created and led interactive training workshop rooted in ADDIE methodology. Subject covered ADA and FMLA policy and procedures, addressed gap in managers' knowledge. Content was integrated into new manager training program and adopted across three locations
  • Established revised workflow to reduce backlogs in performance documentation. Consulted with managers to understand root cause of issues and determine action.
  • Improved manager capability by creating job aids, facilitated training sessions, partnered with cross-functional teams to develop frontline leadership programs.
  • Led HR portion of New Hire Orientation as needed.
  • Designed fresh campus marketing materials using Canva. Improved appeal of job offerings and achieved hiring targets with strong candidate retention.
  • Tools used: Microsoft Office Suite, Kenexa CRM, Canva, Todoist

08/2015 - 05/2016

Mentor, Transitioning Veterans Program

Dept. of Veterans Affairs - Penn State Office of Veterans Programs, State College, PA

Supported cohort of 25 first-time student-veterans in pilot program to ease transition to college. Worked with management and peers to create events and drive visibility of veterans? services benefitting new and experienced students.

  • Held regular one-to-one meetings to identify individual needs and recommend appropriate solutions or interventions.
  • Pitched and created training content to address gaps in existing program. Worked with stakeholders to target materials towards aligning current employees and set standards for future staff.

06/2014 - 08/2014

Summer Analyst - Learning & Development

Bechtel Corporation, Reston, VA

Joined learning and development headquarters within large construction and civil engineering organization serving over 10,000 employees globally. Delivered on value-adding assignments for use across multiple functions within the organization.

Key Contributions:

  • Utilized Kirkpatrick evaluation model to design training impact survey of 3,000 employees that completed internal certification program.
  • Employed statistical metrics for analyzing internal certification program; resulted in more robust analysis and reporting of course completion and satisfaction trends within Bechtel University.
  • Refreshed Skillsoft learning management system (LMS) with no impact to department budget by evaluating course content, frequency of use, and alignment to current business strategy.
  • Curated curriculum of self-directed, on-demand learning library at zero cost to company. Materials targeted professional non-technical skills for engineers, employing web-based and mobile app content delivery methods.
  • Tools used: Microsoft Office Suite, Prezi

05/2005 - 02/2007

Quality Assurance and Training Specialist

Vesta Corporation, Portland, OR

Promoted to help stand up new training center focused on high-contact staff development in rapidly expanding, high volume inbound call center.

Key Contributions:

  • Facilitated bi-weekly soft skills training of 400 new hires over a 9-month growth period.
  • Provided individualized coaching to agents throughout on-boarding period to achieve full productivity upon training graduation. Made recommendations for graduation or remediation of newly hired agents.
  • Conducted 400 live call evaluations per month for individual performance management and trend reporting to external client. 

Work Samples

To see examples of my writing and training style, view my portfolio here: https://olivialwashington.wordpress.com/

Military Service

United States Marine Corps | Sergeant (Honorable discharge) | 2/2007 - 3/2012

Rapidly promoted while serving in administrative and special operations roles. Awarded Navy and Marine Corps Achievement Medal. Held Top Secret security clearance. Details of assignment history follows:

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Marine Corps Embassy Security Group | 1/2009 - 3/2012 | Rank: Corporal | Occupational Code: 8156

Provided armed internal security at U.S. embassies located in the Philippines, Slovenia, and Venezuela. Served as point of contact for security matters on shift. Operated in an environment where diplomacy was vital to the national interest, upheld expectation to conduct oneself as ambassador for the United States. Demonstrated maturity, restrained judgment, and refinement of character. Held various roles in addition to security in order to maintain operations of independently run Marine units. Descriptions as follows:

Training Manager | Caracas, Venezuela | 4/2011 - 3/2012

Oversaw group level and individual training of Marines to ensure operational readiness. Group achieved high performance during inspections; recognized with positive remarks from deputy commanding officer.

  • Developed training agenda aligned to command recommendations. Assigned team members to prepare and lead group sessions to practice presentation skills.

Planning Lead, Marine Corps Ball | Ljubljana, Slovenia | 3/2010 - 3/2011

Spearheaded planning and execution of Marine Corps Birthday Ball, a $20,000 State event with diplomats and foreign dignitaries.

  • Sourced local vendors for entertainment, venue, and catering of event. Negotiated contracts, working with Slovenian locals and department of state representatives.
  • Organized fundraisers to offset final ticket price for attendees. Examples include: themed parties for embassy staff, chili cook-off, pie auction, happy hours.

Dining Operations Supervisor | Manila, Philippines | 3/2009 - 3/2011

Supervised 5 international staff members, performed food inventory and menu planning to sustain Marine unit under normal or emergency conditions. Managed budget, bookkeeping, and international banking; developed knowledge of foreign labor law.

  • Administered employment contracts, pay, benefits, training, and performance management of assigned staff.
  • Identified and corrected error in labor law and tax compliance, avoiding penalty to U.S. government.
  • Proactively updated handbook to streamline process for future managers and prevent reoccurrence of discrepancies.

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Personnel Support Detachment, Marine Air Control Group 18 | Okinawa, Japan | 8/2007 - 12/2008 | Rank: Lance Corporal | Occupational Code: 0111

Human Resources Assistant

Provided personnel support for members of five subordinate commands, including staffing, grievances, benefits, performance evaluations and leaves of absence. Maintained employee records and processed changes via HRIS system (MCTFS).

  • Interpreted and applied Uniform Code of Military Justice (UCMJ) and other policies; informed Judge Advocates General (JAG) or unit commanders of appropriate policy or conduct violations for legal/behavioral matters relating to assigned client group.
  • Established tracking procedures of 1,200 personnel while working in remote location, maintaining awareness of labor moves that occurred among headquarters departments.

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Awards

  • Navy and Marine Corps Achievement Medal for outstanding performance as Marine Security Guard, awarded 2012.
  • Good Conduct Medal, awarded 2009.
  • Certificates of Commendation (2) and Letters of Appreciation (4) awarded for volunteering and community relief missions.

Education

01/2014 - 12/2016
MS, Human Resources and EmploymentRelations
The Pennsylvania State University
01/2012 - 12/2016
BS, Labor Studies and EmploymentRelations
The Pennsylvania State University
01/2012 - 12/2016
BS, Psychology (Business Psychology concentration)
The Pennsylvania State University

Training and Courses

Product Management course - Product School (2020)

Client Needs & Software Requirements (in progress) - Univ. of Alberta/Coursera (2020)

Principles of E-Learning Instructional Design - UC Irvine, Div. of Continuing Education (2017)

Training and Organizational Change - Penn State University (2016)

Get In Touch

Want to chat about an opportunity or position you're seeking to fill? Use the form below to give me a shout!

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