Thanks for stopping by! As you're evaluating so many candidates, I'm sure you're wondering who I am. In a nutshell, I'm a fixer, a dreamer, and a doer. I love nothing more than a well-oiled machine, except maybe rolling up my sleeves to add the oil, taking stock of the situation and devising ways to improve processes. And I connect with various stakeholders to make those improvements happen. With a well-rounded career informed by study and practice in human resources, I enjoy helping others learn and better their work skills and performance. I'm excited to bring my penchant for improvement, along with my brand of fun stick-to-itiveness to a team that is tackling big things in 2020.
I invite you to flip through the pages of my digital resume to learn more about my background. And hey, if you like what you see (or even if you don't) I'd welcome the feedback. Just use the contact form to reach out.
03/2019 - 12/2019
Inbound Sales Development Representative
Broadly, Inc., Baltimore, MD
Working in a Silicon Valley-based startup, I engaged prospective customers to understand their business goals and assess fit for SaaS product. As the first person to take on this role, I was challenged to increase revenue and productivity to maximize value of marketing sourced leads.
01/2018 - 01/2019
Organizational Development Specialist
OneMain Financial, Baltimore, MD
Served as project manager for the organizational development team and supported key elements of the people strategy. Worked closely with the VP of Human Resources and HR Business Partners to execute projects and develop internal communications for various audiences. Tools used: JIRA, Workday HCM, Microsoft Office, Planview (Innotas) Project and Portfolio Management.
Organizational Development & Training
Data Analysis and Business Insights
06/2015 - 07/2017
Human Resources Representative
Frito-Lay (PepsiCo), Aberdeen, MD
Advocated for 350+ employees in fast-paced food manufacturing and distribution site. Supported HR strategy while balancing competing priorities in several initiatives to drive talent development and employee engagement.
08/2015 - 05/2016
Mentor, Transitioning Veterans Program
Dept. of Veterans Affairs - Penn State Office of Veterans Programs, State College, PA
Supported cohort of 25 first-time student-veterans in pilot program to ease transition to college. Worked with management and peers to create events and drive visibility of veterans? services benefitting new and experienced students.
06/2014 - 08/2014
Summer Analyst - Learning & Development
Bechtel Corporation, Reston, VA
Joined learning and development headquarters within large construction and civil engineering organization serving over 10,000 employees globally. Delivered on value-adding assignments for use across multiple functions within the organization.
05/2005 - 02/2007
Quality Assurance and Training Specialist
Vesta Corporation, Portland, OR
Promoted to help stand up new training center focused on high-contact staff development in rapidly expanding, high volume inbound call center.
To see examples of my writing and training style, view my portfolio here: https://olivialwashington.wordpress.com/
United States Marine Corps | Sergeant (Honorable discharge) | 2/2007 - 3/2012
Rapidly promoted while serving in administrative and special operations roles. Awarded Navy and Marine Corps Achievement Medal. Held Top Secret security clearance. Details of assignment history follows:
Marine Corps Embassy Security Group | 1/2009 - 3/2012 | Rank: Corporal | Occupational Code: 8156
Provided armed internal security at U.S. embassies located in the Philippines, Slovenia, and Venezuela. Served as point of contact for security matters on shift. Operated in an environment where diplomacy was vital to the national interest, upheld expectation to conduct oneself as ambassador for the United States. Demonstrated maturity, restrained judgment, and refinement of character. Held various roles in addition to security in order to maintain operations of independently run Marine units. Descriptions as follows:
Training Manager | Caracas, Venezuela | 4/2011 - 3/2012
Oversaw group level and individual training of Marines to ensure operational readiness. Group achieved high performance during inspections; recognized with positive remarks from deputy commanding officer.
Planning Lead, Marine Corps Ball | Ljubljana, Slovenia | 3/2010 - 3/2011
Spearheaded planning and execution of Marine Corps Birthday Ball, a $20,000 State event with diplomats and foreign dignitaries.
Dining Operations Supervisor | Manila, Philippines | 3/2009 - 3/2011
Supervised 5 international staff members, performed food inventory and menu planning to sustain Marine unit under normal or emergency conditions. Managed budget, bookkeeping, and international banking; developed knowledge of foreign labor law.
Personnel Support Detachment, Marine Air Control Group 18 | Okinawa, Japan | 8/2007 - 12/2008 | Rank: Lance Corporal | Occupational Code: 0111
Human Resources Assistant
Provided personnel support for members of five subordinate commands, including staffing, grievances, benefits, performance evaluations and leaves of absence. Maintained employee records and processed changes via HRIS system (MCTFS).
Product Management course - Product School (2020)
Client Needs & Software Requirements (in progress) - Univ. of Alberta/Coursera (2020)
Principles of E-Learning Instructional Design - UC Irvine, Div. of Continuing Education (2017)
Training and Organizational Change - Penn State University (2016)