Working in a Silicon Valley-based startup, I engaged prospective customers to understand their business goals and assess fit for SaaS product. As the first person to take on this role, I was challenged to increase revenue and productivity to maximize value of marketing sourced leads.

Key Contributions:

• Exceeded performance targets from the first month in role, grew inbound lead conversion rate by 7% year-over-year.
• Quickly became proficient with newly implemented software, helped others adopt the software and supported Business System Analyst on routine end-user questions.
• Proactively solicited feedback from Account Executives and applied findings to improve lead qualification and handoff procedures.
• Achieved month-over-month increases in demo held rate, attaining a 25% opportunity-to-won rate.
• Ran online product demonstrations with prospective customers.
• Tools used: Salesforce (SFDC), SalesLoft, Google Suite, Slack, Zoom, Drift, Balsamiq

Served as project manager for the organizational development team and supported key elements of the people strategy. Worked closely with the VP of Human Resources and HR Business Partners to execute projects and develop internal communications for various audiences. Tools used: JIRA, Workday HCM, Microsoft Office, Planview (Innotas) Project and Portfolio Management.

Key Contributions:

Organizational Development & Training

• Administered annual engagement survey reaching 10,000+ employees from planning to launch. Updated leaders on key information, reporting and action planning.
• Created new training module in partnership with the Learning & Development team. Consulted with HR partners to create effective content and educational materials for various OD initiatives.
• Maintained employee data using Workday HCM. Wrote and updated Workday software tutorials for and resolved HRIS help desk tickets using JIRA Service Desk, guiding managers to effectively utilize technology tools. 
• Served as co-chair of company's Diversity and Inclusion Council to drive future direction of council, promote D&I initiatives. Developed presentations to educate CEO and executives on internal state of D&I.

Data Analysis and Business Insights

• Analyzed raw data for various survey results, identified OKRs and metrics for trend reporting.
• Helped leaders gain insight to talent and engagement levels by analyzing raw data using Excel and established metrics to track long-term trends.
• Leveraged straightforward, graphics-driven PowerPoint presentations to deliver findings and recommendations to senior leadership.

Internal Communications

• Drafted branding-aligned content and executive messages, reaching over 10K employees. Maintained department's content for HCM knowledge library.
• Successfully reinvigorated readership of company newsletter reaching 150 human resources professionals. Serving as editor, refreshed the format, assigned content, and reviewed submissions before publishing.
• Ghostwrote corporate messaging on behalf of VP of Human Resources.

Supported cohort of 25 first-time student-veterans in pilot program to ease transition to college. Worked with management and peers to create events and drive visibility of veterans? services benefitting new and experienced students.

• Held regular one-to-one meetings to identify individual needs and recommend appropriate solutions or interventions.
• Pitched and created training content to address gaps in existing program. Worked with stakeholders to target materials towards aligning current employees and set standards for future staff.

Advocated for 350+ employees in fast-paced food manufacturing and distribution site. Supported HR strategy while balancing competing priorities in several initiatives to drive talent development and employee engagement. 

Key Contributions:

• Strengthened HR relationship with frontline staff via work floor presence purposeful relationship building, leading to enhanced lines of communication and increased manager productivity.
• Interpreted and applied employee handbook as appropriate; participated in employee handbook revision taskforce to update and correct conflicting policies.
• Created and led interactive training workshop rooted in ADDIE methodology. Subject covered ADA and FMLA policy and procedures, addressed gap in managers' knowledge. Content was integrated into new manager training program and adopted across three locations. 
• Established revised workflow to reduce backlogs in performance documentation. Consulted with managers to understand root cause of issues and determine action.
• Improved manager capability by creating job aids, facilitated training sessions, partnered with cross-functional teams to develop frontline leadership programs.
• Led HR portion of New Hire Orientation as needed.
• Designed fresh campus marketing materials using Canva. Improved appeal of job offerings and achieved hiring targets with strong candidate retention.
• Tools used: Microsoft Office Suite, Kenexa CRM, Canva, Todoist

Joined learning and development headquarters within large construction and civil engineering organization serving over 10,000 employees globally. Delivered on value-adding assignments for use across multiple functions within the organization.

Key Contributions:

• Utilized Kirkpatrick evaluation model to design training impact survey of 3,000 employees that completed internal certification program.
• Employed statistical metrics for analyzing internal certification program; resulted in more robust analysis and reporting of course completion and satisfaction trends within Bechtel University.
• Refreshed Skillsoft learning management system (LMS) with no impact to department budget by evaluating course content, frequency of use, and alignment to current business strategy.
• Curated curriculum of self-directed, on-demand learning library at zero cost to company. Materials targeted professional non-technical skills for engineers, employing web-based and mobile app content delivery methods.
• Tools used: Microsoft Office Suite, Prezi

Promoted to help stand up new training center focused on high-contact staff development in rapidly expanding, high volume inbound call center.

Key Contributions:

• Facilitated bi-weekly soft skills training of 400 new hires over a 9-month growth period.
• Provided individualized coaching to agents throughout on-boarding period to achieve full productivity upon training graduation. Made recommendations for graduation or remediation of newly hired agents.
• Conducted 400 live call evaluations per month for individual performance management and trend reporting to external client.